Stakeholder Area and Complaint Channels

Stakeholder Area and Complaint Channels

Stakeholders and Complaint Channels

SpeedTech aims at various types of daily business activities, identifying the main stakeholders: Suppliers, Customers, Employees and Shareholders, communication and interaction with stakeholders is an important part of the company's operations. Through multiple and smooth communication channels, understand the needs of Stakeholders and Respect them , Safeguard its Legitimate Rights and Interests.

Staff
Stakeholders of SpeedTech
Customers
Stakeholders of SpeedTech
NGO/Profit Organization
Stakeholders of SpeedTech
Government Agencies
Stakeholders of SpeedTech
Communities and Groups
Stakeholders of SpeedTech
Shareholders /Investors
Stakeholders of SpeedTech
Supplier
Stakeholders of SpeedTech
StakeholdersCommunication Methods and ChannelsCommunication Frequency2024 Communication Performance/ResultsKey Issues and Topics
Employee

1.Regular communication meeting

2.Complaint channel/dedicated line

3.Welfare Committee

4.Education and training

5.Physical mailbox

Review at any time and annually

1.A total of 4 labor-management meetings were conducted

2.One case was received and filed through the grievance channel

3.A total of 7 welfare committee meetings were conducted

 

Internal employee grievance email: HRM@speedtech.com.tw

 

External stakeholder reporting email: ST_IIA@speedtech.com.tw

1.Compensation and benefits

2.Promotion channels

3.Career development

Government Agencies

1.On-site visits

2.Phone calls

3.Emails

4.Document review

5.Official document

 

1.Approximately 126 official documents received from government authorities (including emails)

2.Underwent approximately 3 on-site government inspections

 
Stakeholders Communication Channel/Frequency Point Of Contact(POC) 2023 Communication Performance/Results Key Issues
Employee 1.Communication meeting/ As needed 2.Internal grievance hotline and physical mailbox / As needed 3.Welfare Committee / As needed4.Education and training Internal employee grievance email: HRM@speedtech.com.tw   External stakeholder reporting email: ST_IIA@speedtech.com.tw 1.A total of 5 labor-management meetings were conducted 2.A total of 4 welfare committee meetings were conducted 3.One case was received and filed through the grievance channel 4.Two occupational safety and health committee meetings were held each quarter, totaling 4 sessions 5.Health check-ups for special operations: 44 people 6.Comprehensive fire drills: 82 participants / 151 hours 7.Chemical drills and hazard identification training: 11 participants / 11 hours 8.Training on occupational safety and health-related laws and required certifications: 13 participants / 113 hours ･Talent attraction and retention   ･Employee rights and diversity & inclusion   ･Labor rights
Shareholdings/ Investors 1.Shareholders’ meeting / once a year 2.Investor forum/ Four times a year 3.Annual report / Once a year 4.Financial report / Four times a year 5.Email / As Needed Mr. Xu ST-IR@speedtech.com.tw 1.Approximately 40–50 small and large investor meetings 2.Approximately 70–80 phone calls and emails received ･Corporate governance   ･Regulatory compliance   ･Energy management & climate change
Customers 1.On-site visits / As needed 2.Phone calls / As needed 3.Emails / As needed 4.Customer satisfaction surveys / As needed Mr. Fan Charles.Fan@speedtech.com.tw 1. Average satisfaction of top 20 clients: 82.71% 2.Average satisfaction of automotive clients: 90% 3.Major customer complaints received: 0 ･Integrity in Business   ･Product lifecycle management   ･Information security and customer integrity management
Supplier 1.On-site visits / As needed 2.Phone calls / As needed 3.Emails / As needed 4.Supplier audits / As needed 5.Supplier complaint channels / As needed Mr. Xu Duncan.Tsai@speedtech.com.tw 1.Supplier audits and assessments: a total of 225 suppliers evaluated 2.Conducted 1 supplier meeting 3.Obtained 56 supplier certifications / environmental / social responsibility commitments ･Supply chain management   ･Integrity in business   ･Information security and customer privacy
Government Agencies 1. On-site visits / As needed 2.Phone calls / As needed 3.Emails / As needed 4.Satisfaction surveys / As needed Mr. Xu ST-IR@speedtech.com.tw Receiving and handling government regulations and official documents: 1.Received and processed 60–70 official documents (including correspondence related to government activities) 2.Conducted 1 fire safety inspection 3.Underwent approximately 4 on-site government inspections ･Energy management & climate change   ･Regulatory compliance   ･Labor rights
Stakeholders Communication methods and channels Communication frequency 2022 Communication Performance Concerns and issues Window
Employee
  1. Regular communication meetings
  2. Complaint channel/dedicated line
  3. Welfare Committee
  4. Education and training
  5. Physical mailbox/li>
 Review at any Time or Annually
  1. A total of 4 seminars for new colleagues
  2. A total of 4 labor-management meetings were carried out
  3. About 1 case was received and settled by the special complaint channel
  4. A total of 5 Welfare Committee meetings were carried out
  1. Salary and benefits
  2. Promotion pipeline
  3. Career Development
Contact: Mr. Hsu
Mail:Joe.Hsu@speedtech.com.tw
  1. Regular communication meetings
  2. Audit tour
  3. Education and training
  4. Health Check
 Irregular or quarterly, every three years.
  1. The Occupational Safety and Health Committee is held every quarter, a total of four sessions
  2. 8s activity inspection and inspection, one meeting inspection is held every month, a total of 12 sessions
  3. Special operation health check-19 people
  4. Physical examination for new recruits – 165 people
  5. Comprehensive fire drill – 18 people/72 hours
  6. Chemical drills and hazard identification training – 81 person-times/155 hours
  7. Occupational Safety and Health Law-related laws and regulations require license training-12 person-times/100.5 hours
 Health and Safety
Shareholders/Investors
  1. Shareholder meeting
  2. Phone
  3. Email
  4. Annual report
 Every year or from time to time Investor communication:
  1. About 40-50 large and small investment conferences
  2. About 70-80 calls and letters received
  1. Industry Overview
  2. Business Strategy
  3. Operation Status
  4. Dividend policy
  5. Shareholder Equity
  6. Related news
  7. ESG Issues
Contact:IR Mr.Hsu
Mail:Ethan.hsu@speedtech.com.tw
Customers
  1. Site Visit
  2. Phone
  3. Email
  4. Satisfaction Survey
 Annually or depending on conditions
  1. According to the situation and needs of key customers, arrange actual visits from time to time, face-to-face interviews, and understand product-related issues including quality/promotion/after-sales service for business discussions.
  2. Because of the international situation and the epidemic situation, the overall market situation is not good. In 2023, we need to communicate more closely with customers to confirm the demand, so as to achieve a balance between supply and demand, and avoid excessive inventory.
  3. Conduct surveys on customer satisfaction with major customers every quarter to understand customer feedback on Xuande’s problems, and also provide basis for adjustments in the factory.
  4. For quality problems, arrange business and quality related personnel to understand and discuss in various ways, including telephone/email/on-the-spot, and must pay attention to the timeliness of handling and solve problems to give customers the best service.
  1. Service Quality
  2. Product quality
  3. Green production
  4. After sales service
  5. Receipt conditions
  6. Appeal channel
Contact:Mr.Fan
Mail:Charles.Fan@speedtech.com.tw
Supplier
  1. Site Visit
  2. Phone
  3. Email
  4. Audit
  5. Satisfaction Survey
 Monthly or anytime or as the case may be
  1. Suppliers are evaluated quarterly, a total of 225 suppliers are evaluated
  2. 1 supplier meeting held in total
  3. Send letters every quarter to promote the integrity of suppliers, a total of 0 times
  4. A total of 56 honesty/integrity/environmental protection/social responsibility commitments have been obtained
  1. Stable supply
  2. Affordable price
  3. Ban Conflict Minerals
  4. Green procurement
  5. Coordination mode
  6. Payment terms
Contact:Mr.Shen
Mail:Ives.Shen@speedtech.com.tw
Government Agencies
  1. Site Visit
  2. Phone
  3. Email
  4. Written review
  5. Official documents
 Annually or seasonally or from time to time Receive and process government regulations and official documents:
  1. A total of 60-70 official documents were sent and received (including government activity documents)
  2. A total of 1 fire safety inspection
  3. Received about 6 on-site visits by government agencies
  1. Regulatory Compliance
  2. Environmental protection
  3. Fire security inspection
  4. Integrity management
  5. Disclosure of Information
Contact:IR Mr.Hsu
Mail:Ethan.hsu@speedtech.com.tw
Stakeholders Communication methods and channels Communication frequency 2021 Communication Performance Concerns and issues Window
Employee
1.Regular communication meetings
2.Supervisor individual consultation
3.Appeal channel/special line
4.Welfare Committee
5.Education and training
6.Physical mailbox
 Review at any time or on an annual basis
1.Symposium for new colleagues
2.Regular communication meetings
3.Supervisor individual consultation
4.Complaint pipeline special line
5.Welfare Committee
6.Educational training
1.Salary and benefits
2.Promotion pipeline
3.Career development
Contact person: Mr.Hsu
Email:Joe.Hsu@speedtech.com.tw
1.Regular communication meetings
2.Audit inspection
3.Education and training
4.Health Check
 Irregular or quarterly, every three years
1.Occupational Safety and Health Committee
2.8s activities
3.Pre-employment, on-the-job and professional license training
4.Physical, health and special medical examination
 Health and Safety
Shareholder/ Investor
1.Shareholders’ meeting
2.Telephone
3.Email
4.Annual report
 Yearly or irregularly
About 40-50 large and small investment fairs
About 70-80 telephone calls and letters
1.Industry overview
2.Business strategy
3.Operational status
4.Dividend Policy
5.Shareholders’ Equity
6.Related news
7.ESG issues
Contact person:IR Mr.Hsu
Email:Ethan.hsu@speedtech.com.tw
Client
1.Field visit
2.Telephone
3.Email
4.Satisfaction survey
 Yearly or depending on the situation
1.According to the situation and needs of major customers, we will arrange actual visits from time to time, face-to-face interviews to understand product-related issues, including quality/promotion/after-sales service for business discussions. If you can’t visit, you can communicate by phone or email.
2.Due to the impact of the international situation and the epidemic, we will communicate with some customers to make price adjustments in 2021, and some have indeed achieved the target of increase.
3.To survey major customers on customer satisfaction every quarter, to understand customer feedback on Xuande’s problems, and to provide the basis for adjustments in the factory.
4.For quality problems, arrange business and quality personnel to do various methods, including telephone/email/on-site understanding and discussion, with the aim of solving them as soon as possible and giving customers a satisfactory reply.
1.Service quality
2.Product quality
3.Green production
4.After-sales service
5.Payment terms
6.Appeal channel
Contact person: Mr.Fan
Email:Charles.Fan@speedtech.com.tw
Supplier
1.Field visit
2.Telephone
3.Email
4.Audit
5.Satisfaction survey
 Monthly or anytime or depending on the situation
1.Supplier quarterly assessment (quarterly)
2.Supplier meeting (irregular)
3.Email and telephone contact (irregularly)
4.Procurement contract/letter of commitment (irregular)
1.Stable supply
2.Reasonable price
3.Prohibition of conflict minerals
4.Green Procurement
5.Matching mode
6.Payment terms/dd>
Contact person: Mr.Shen
Email:Ives.Shen@speedtech.com.tw
Government agencies
1.Field visit
2.Telephone
3.Email
4.Written check
5.Official documents
 Yearly or quarterly or irregularly Receive and process government regulations and official documents.
1.Regulatory compliance
2.Environmental protection
3.Fire security inspection
4.Integrity management
5.Information disclosure
Contact person:IR Mr.Hsu
Email:Ethan.hsu@speedtech.com.tw
  • Internal employee complaint and report mailbox：HRM@speedtech.com.tw
  • Report mailbox for external interested parties：ST_IIA@speedtech.com.tw
<
error: 不可以按右鍵呦~~